Breaking Down the Pros and Cons of Chatbots as a Customer Experience Solution

Breaking Down the Pros and Cons of Chatbots as a Customer Experience Solution

Breaking Down the Pros and Cons of Chatbots as a Customer Experience Solution

“Chatbots have become all the rage with companies looking for ways to streamline operations and answer customer questions without bogging down their service teams. However, chatbots take away from the personal touch that’s important to building brand trust, and often lack the sophistication and empathy of speaking with a real life human. While many companies are adopting chatbots, customers still prefer talking to a real life person when they need assistance…”

Source: www.chatdesk.com/blog/pros-and-cons-of-chatbots