COTA: Improving Uber Customer Care with NLP & Machine Learning

0

COTA: Improving Uber Customer Care with NLP & Machine Learning

COTA: Improving Uber Customer Care with NLP & Machine Learning

In this article, Uber Engineering introduces our Customer Obsession Ticket Assistant (COTA), a new tool that puts machine learning and natural language processing models in the service of customer care to help agents deliver improved support experiences.

Source: eng.uber.com/cota/

April 8, 2020
0 Comments
Inline Feedbacks
View all comments

Subscribe to our Digest